How to place an order?

If you want to make an order go to products catalogue and select the desired item. Chose right color or size and then just click 'To shopping cartt' button in product description. Selected item will be automatically placed into your Shopping Cart. Use the same method to add other products. You can always see what is in your basket by clicking on the sum in "Your shopping cart" on the right uper side of the page.

When you finish go to "Shopping Cart" page and click on "ORDER" button. Below the produkt list you can chose: way of delivery and payment method.

Please provide all necesary data, like correct email address, address with description if there is no street name or number, correct telephone number.

When you finish you will have information that your order has been accepted. You will get an email information about form of paymants and status of your order.

  

Delivery

For Hurghada residents we recomend "I will pick it up in Hurghada" and "cash" option. We will contact with you about way of delivery or pick up.

For customers from other parts of Egypt we have 3 options:

- El Zafer Courier Company: only to selected cities in Egypt (Cairo, Alexandria, Sharm el Sheikh), you have to pick it up yourself in courier office. We will send parcel after we got your money transfer on our bank account. (It is free of charge when your order is more than 1500le)

- GoBus: only to selected cities in Egypt (Cairo, Alexandria), you have to pick it up yourself from bus station  We will send parcel after we got your money transfer on our bank account. (It is free of charge when your order is more than 1500le)

- Courier: we will send your parcel after we got your money transfer on our bank account. Courier will deliver it to your home. (It is free of charge when your order is more than 2000le)

- Pay to Courier: this option allows you to stay at home and pay to courier on delivery by cash. No need to go to bank! Because of Courier Company rules, the order has to be up to 1000le not more.

Usually your order is ready to send in 2-3 working days. Delivery time to other parts of Egypt is up to 7 business days.

 

We are NOT shipping abroad! If you are interested about shipping to your country please contact us first.

  

Payment

Al prices in our catalogue include sales taxes.

If you have chosen "wire transwer" option please use our bank account data to transfer money:

 

QNB  

Mohamed Abdelhamed Mohamed

1000050837

Hurghada Branch 

 

  

Returns and Refunds

We want you to be happy with your purchase, and we understand that sometimes you may discover that an item is just not the right size or color for you. Items in new, salable condition may be returned within 14 days of receipt. To be eligible for a return, items must be unused, unwashed, in the original (undamaged) packaging, and with all appropriate labels and hang tags still attached. Returns must be accompanied by a Return Authorization (RA) number. Please email us  for an RA number. Return shipping is at buyer's expense. In the event of a return, it is advisable to insure your package for the full retail value of the items being returned as KAFFULA.com will not be responsible for packages lost or damaged in transit. A refund will be issued in the original form of payment. If a Free Shipping offer was used, please be advised that real shipping costs will be deducted from any and all returns. Clearance sales are final and are not eligible for return. If you have a question about a return, please contact us.

 

 

Warranty:

Many of the brands we carry are guaranteed by a manufacturer warranty. Our manufacturers produce quality products and have great quality control standards. We also inspect all of our inventory when we receive it and again when your order is packed. That being said, sometimes a product is not 100% up to company standards. In the unlikely, but unfortunate event that you receive a defective or faulty item, please contact us immediately. DO NOT return the item without contacting us first. Many manufacturers prefer to deal with warranty issues directly, as it is quicker and more effecient. We will assist you in replacing your item according to the guidelines set forth by the product manufacturer.


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